Sets-up Automatic Payment Transfers upon request. Inputs phone pay requests into database and mails confirmation letters. Orders consumer loan coupon books and Cashline Checks. Verifies accuracy of 10% of new loans and critical fields completes corrections as needed.Quality Controls 10% of all scanned documents indexed in Synergy.Ĭoordinates destruction of sensitive documents with the Facilities Department. Processes all online SSI and Medicaid Account Verifications. Tracks and fulfills all research and copy requests.Ĭompletes written Verifications of Deposit. Handles all internal/external member inquiries pertaining to documents (including court/subpoena research). Picks up and delivers all Loan Servicing incoming mail. Responds to internal and external email communications. It will also process credit bureau reporting and corrections and all tasks associated with maintaining vehicle collateral file. This position will process account transfers due to security breach or removal of member from account. The CLSR will maintain loans under the Servicemember’s Civil Relief Act (SCRA) and handle GAP insurance remittance, claims and reporting functions. It will respond to internal and external email communications, process and post life/disability/unemployment credit protection claims and process loan corrections. This position will post payments and payoffs to loan accounts. The Consumer Loan Servicing Representative (CLSR) will maintain accurate data in our loan servicing systems for consumer loans as well as acting as a member and branch liaison for all consumer loan transaction-related questions. A.NASA Federal Credit Union is in search of a Consumer Loan Servicing Representative to deliver exceptional customer service via telephone, mail, and email while assisting members with NASA FCU lending products and services. Monitors, communicates, and manages attorney activity and adherence to timelines.Research responsible parties’ financial circumstances, including assets, debt, and credit history.Monitors all attorney accounts to ensure documents and legal proceedings are filed and followed up by legal counsel in a timely manner.Analyzes the extent of the potential loss created by the loan, identifying the problems and provides meaningful input into the plan for resolving the problems.Prepares legal files, calculating amount due, completing affidavits.Reviews and monitors members accounts throughout the legal process.Attends hearings, mediation hearing and foreclosure sales.Monitors and manages timelines within the various states.Documents and handles file maintenance of foreclosure accounts.Review and monitors members accounts throughout the foreclosure process.Monitors, communicates, and manages attorney activity.Monitors and manages timelines within the various bankruptcy chapters.Files Proof of Claims and Motions for Relief in a timely manner.Determines if conditions exist to object to the discharge of Credit Union debt & coordinating the response when appropriate.Documents and handles file maintenance of members’ bankrupt accounts.Reviews and monitors members accounts throughout the bankruptcy process.Participates in Mortgage Loan Review Committee Meetings.May have any of the duties of the Collector I/II position.Remains cognizant of and adheres to credit union policies and procedures and regulations pertaining to the Bank Secrecy Act.This position will also manage mortgage default servicing, bankruptcy compliance, legal remedies, and creditor rights.Įssential Duties and Responsibilities: include the following. It will support internal policies and procedures. This position will require a thorough knowledge of Collections, Repossessions, Legal, Foreclosure, and Bankruptcy regulations. NASA Federal Credit Union is seeking a Bankruptcy/Foreclosure Coordinator with a working knowledge of the duties and responsibilities of the Collector positions, capable of collecting across all lines of business. Employees are required to be fully vaccinated unless legally entitled to an accommodation for a disability (including medical conditions) or a sincerely held religious belief, practice, or observance.
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